MANAGERIAL & PROFESSIONAL SKILLS DEVELOPMENT

Finding Inspiration in Every Turn

Consistent and exceptional performance requires continuous learning and development. Investing time in upgrading skills can be the differentiating factor between success and failure. Green Lane offers a comprehensive suite of management and professional skills programs, ensuring the right solution for all your training needs.

Coaching

Understand that coaching is an ongoing, two-way process that occurs as needed.
Implement a four-step process for effective coaching sessions.
Utilize various coaching techniques during sessions.
Provide ongoing support and follow-through for the person being coached.
Enhance coaching skills.

Communication for leadership

Explain the value of the Communication Cycle in effective leadership.
Use inquiry techniques to delve deeper and ensure full understanding.
Apply reflective listening skills.
Prevent misunderstandings and clarify meaning.
Master advocacy skills to present viewpoints.
Demonstrate effective use of the Communication Cycle.

Decision Making

Establish a framework for making successful and ethical business decisions.
Identify common obstacles to effective decision making.
Analyze underlying issues related to decisions.
Generate and evaluate multiple alternatives.
Make informed final decisions.
Effectively communicate and implement decisions.

Delegating

Utilize different methods to select the most suitable person for a job.
Employ various approaches to delegation.
Provide support, monitoring, and tracking for delegated assignments.

Developing Employees

Recognize the significance of employee development for business success.
Understand your role in developing employees.
Evaluate individual developmental needs of employees.
Motivate top performers, nurture solid contributors, and address underperformers.
Conduct successful career development discussions.

Development Discussions

Recognize the importance of development discussions.
Prepare for and conduct productive development discussions with employees.
Write and review Individual Development Plans (IDPs).

Facilitating Teams

Identify stages of team development and apply appropriate leadership styles.
Determine whether a team or working group is more effective for specific tasks.
Foster group cohesion and use it to gain consensus on critical projects.

Leading and motivating

Differentiate between managing and leading.
Recognize key skills and characteristics of effective leaders.
Understand and apply various leadership styles.
Create an inspiring vision and align individuals to achieve it.
Understand motivation and foster an inspiring work environment.
Learn techniques for motivating challenging employees.

Performance Feedback

Explain the importance of feedback for individual and team success.
Differentiate between inference and behavior when delivering feedback.
Utilize two types of feedback: developmental and feedback.
Know when and how to provide both types of feedback.
Handle natural reactions to feedback.

Situational Leadership II

Develop skills in goal setting, coaching, performance evaluation, active listening, and proactive problem-solving.
Clarify individual goals and align them with organizational goals.
Establish systems for performance tracking and partnering.
Create a shared language of leadership within the organization.
Duration: 2-3 days.

Strategic Thinking

Understand the value and concept of strategic thinking.
Recognize traits, behaviors, attitudes, and cognitive capacities of strategic thinkers.
View strategic thinking as a process.
Apply seven strategic thinking skills: seeing the big picture, clarifying strategic objectives, identifying relationships and patterns, thinking creatively, analyzing information, prioritizing actions, and making trade-offs.

Strategy Execution

Grasp the definition of strategy, elements of a strategic plan, and the strategic planning process.
Develop action plans for strategic initiatives supporting the company's strategy.
Execute action plans effectively.
Ensure alignment and focus of action plans with the corporate strategy.
Evaluate and reward excellence.

Hiring Effectively

Recruit a diverse pool of qualified candidates.
Prepare for effective hiring interviews.
Conduct successful interviews, including opening, maintaining, and closing the interview.
Follow up with appropriate offers.

Retaining Employees

Stay competitive in the war for talent by using creative and effective retention strategies.
Manage or remove common obstacles to retention, such as burnout and work-life imbalance.
Develop programs to better meet employees' diverse needs and interests.
Improve retention by hiring the right employees

Professional Skills Programmes

Budgeting

Understand the concept of budgets and the budgeting process.
Prepare different types of budgets.
Create "what if" scenarios.
Monitor and evaluate budget performance

Business Writing

Organise your document according to your readers' needs.
Utilize strategies to kick-start your writing assignments.
Apply editing and design principles to heighten the impact of your message.

Career Management

Identify your core business interests, work reward values, and skills.
Recognize career opportunities within your current role or organization that align with your interests, rewards, and skills.
Benefit from career-development resources and processes like career counselors, mentors, networking, informational interviewing, and professional development reviews

Customer Focus

Understand the service-profit chain and the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability.
Build and refine a process for delivering extraordinary value to key customers

Developing relationship with your manager

Develop strategies for understanding your manager's goals and preferred working style.
Build a better working relationship with your manager through effective communication and negotiation techniques

Difficult Interactions

Determine which situations are worth investing time and energy to resolve.
Overcome barriers to action.
Identify the interpersonal differences that trigger difficult interactions.
Productively discuss the emotions that difficult interactions can raise.
Design solutions that address the most important interests and concerns of both parties
Coach your direct reports to help them learn to resolve difficult interactions

Diversity

Understand the unique values and challenges that come with a diverse workforce.
Manage diversity-related conflicts in your team.
Foster an inclusive work environment.
Leverage the advantages that diversity offers.
Recruit and retain diverse talent.
Communicate effectively with employees, partners, and customers from other cultures

Ethics at work

Understand the importance of conducting business ethically.
Apply a structured framework to resolve "right-versus-right" ethical dilemmas.
Foster a culture of integrity among employees, customers, and other stakeholders.
Recognise the complexity of making ethical decisions across borders

Finance Essentials

Understand what the three basic financial statements and ratio analysis talk about a company's financial health.
Develop and track a budget.
Assess an investment opportunity

Influencing Skills

Understand the theory and concepts of interaction styles and how they apply to being influential.
Identify styles and preferences to support an inclusive environment.
Use a variety of skills and strategies to value the differences in other styles.
Manage tension in relationships and receive endorsement from other people by using interpersonal acumen.
Use your style strengths appropriately and monitor your biases

Innovative ideas implementation

Draft a vision statement for your innovative idea.
Identify key stakeholders and cultivate an informal support network.
Build a business case for your innovation.
Effectively communicate your idea to get necessary approvals and resources.
Manage resistance and keep people enthusiastic about your idea

Innovation and Creativity

Recognize your cognitive preferences and those of your team.
Assess how creativity is supported in your work environment.
Design teams to increase their creative potential and channel conflict towards productive purposes.
Alter attitudes, group norms, and physical surroundings in ways that improve the likelihood of innovative results

Negotiating win-win outcomes

Understand the basic types of negotiation and the key concepts underlying them.
Prepare for, conduct, and close a negotiation.
Maintain a good negotiating relationship with the other party and maximize value for both sides.
Avoid common errors and overcome common barriers to agreement

Persuading others

Understand the principles of persuasion.
Build your credibility.
Assess your audience's receptivity and decision-making style.
Appeal to logic and connect emotionally with listeners.
Overcome resistance to your ideas.
Activate persuasion triggers and prompt listeners to persuade themselves to support your proposals.

Presentation Skills

Prepare an effective presentation customized for your audience and setting.
Deliver an effective presentation that produces action.
Address questions and keep people focused during your presentation

Stress Management

Understand the problem of excessive stress and worry in the workplace.
Identify ways to manage your own stress.
Develop strategies for turning worry into action.
Let your body help you deal with stress.
Practice good stress habits.
Help others deal with excess stress and toxic worry

Time Management

Analyse how you currently spend your time and pinpoint opportunities for improvement.
Determine which tasks are most critical to achieving long-term goals.
Plan your time efficiently using scheduling tools.
Control and minimise time-wasting activities.
Implement and evaluate your schedule, making modifications as necessary